Faq

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Making an appointment

You can make your appointment online.  We accept Visa, MasterCard, Discover, American Express, Spa Finder gift card, FSA/HSA or PayPal.  To book, 100% of the cost of services is due at the time of booking for all first time guest. Anyone booking with gift certificates or SpaFinder must call to book as the system does not accept payments for booking. A valid credit card is required to book all appointments, no exceptions.  No appointments will be made via text messages, emails phone calls without a card being placed on file and payment is processed.  There are no walk-in services as all appointments must be scheduled unless we notify in advance that we will accept walk-ins. We will not rebook anyone with a history of lates/cancellations without full payment at the time of booking.

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Late arrivals

In order to best serve all of our clients and guest, we will try our best to accommodate your service time if you’re running late.  You’re still responsible for your full service fee if we cannot accommodate the full service time and you will will receive the remaining time.  

 

Cancellations

All appointment reminders are sent via email/text 48 and 24 hours prior to appointment start date.  Cancellations with less than 24 hours notice will be charged 100% of the service cost.  If client chooses dispute charge, all booking rights will be revoked.

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What do I wear to my massage?

Whatever you like! Before your massage begins, your therapist will leave the room so that you can undress to your comfort level.  We will never remove any article of clothing to massage you.  We will skip massaging every part that is covered by garments that we are allowed to massaged by Maryland Board Of Chiropractor guidelines and bylaws.  

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Am I covered during my massage?

All of our therapists and estheticians are licensed professionals and strictly adhere to Maryland's draping requirements.  This done to  to make you feel comfortable and relaxed at all times as well as for the practitioners protection.

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Do I tip after my appointment?

Gratuity is always appreciated. A typical gratuity for a 60-minute service ranges from $16-$25. A typical gratuity for a 90-minute service ranges from $19-$30.

 

Can a minor receive a services?

We are proud to provide services to clients of all ages. For those clients under the age of 18, we kindly request adherence to the following policies.

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Clients 14-18 Years of Age:

• Please provide our staff with your young adult’s age prior to their visit. (This will help us make appropriate therapist  recommendations as well as better prepare for their treatment.)

• A parental consent form is required for all clients under the age of 18

• Please complete client intake form online for your child prior to their visit.  This will help us make appropriate therapist recommendations as well as better prepare for their treatment.

• When treating children under the age of 12, we ask that a parent or legal guardian remain in the treatment room for the full duration of the child’s massage service.

• We ask that children under 12 be scheduled for no longer than a 45 minute session. 30, 45 and 60-minute sessions are available.

 

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